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For matrix Assessments, the criteria that must be met are referred to as "elements". The 8 elements of the Standard are:
Delivering Your Service
1. People are made aware of the service and how to engage with it
Promotion ensures the accessibility of information about the service
2. People's use of the service is defined and understood
Defining and understanding the service available and clarifying key policies and practices
3. People are provided with access to information and support in using it
Providing information in accessible forms and assisting people to use it
4. People are supported in exploring options and making choices
Providing information, advice and/or guidance to assist people to review choices
Managing Your Service
5. Service delivery is planned and maintained
Defining measurable aims and objectives and setting up systems to deliver the service
6. Staff competence and support they are given are sufficient to deliver the service
Maintaining and developing the competence of those delivering the service
7. Feedback on the quality of the service is obtained
Obtaining feedback from users of the service, those involved in delivery of the service and other agencies
8. Continuous quality improvement is ensured through monitoring, evaluation and action
Evaluating the effectiveness of the service and planning improvements
A detailed breakdown of the elements can be found on the matrix website: www.matrixstandard.com
For further information about any aspect of the Assessment process please contact us.
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