Customer Service Excellence is the Government’s national standard, recognised as a mark of quality for the level of service your business provides to your Customers. It is…

•          A driver of continuous improvement.

      By enabling organisations to self assess their capability, using the Cabinet Office new online self-assessment tool, in relation to customer focussed service delivery and to identify areas and methods for improvement;

•          A skills development tool.

      By supporting individuals and teams within the organisation to explore and acquire new skills in the area of customer focus and customer engagement, thus building their capacity for delivering improved services;

•          An independent validation of achievement.

      By encouraging organisations to seek formal accreditation to the standard, demonstrate their competence, identify key areas for improvement and celebrate their success.

•          Give you insight into your organisation.

            It can give you an insight to how customer focussed you are and what your strengths and weaknesses are in your organisation in relation to customer issues

•          Give you insight and improved understanding of customer issues

            It can help develop and build skills to help you develop a truly customer focussed culture in your organisation whilst working towards building real team spirit and morale.

If you would like more information on the Customer Service Standard and how it can improve your business, please contact the EMQC team on 01332 291871.