Customer Service Excellence can deliver real benefits to organisations and businesses both in the public and private sectors. The Governments review of the previous standard - Charter Mark - outlined more comprehensive and improved benefits that the Customer Service Excellence standard could deliver:

• The Customer Service Excellence standard should follow on from the Charter Mark standard to deliver the benefits of staff recognition and celebration

• The standard will be totally aligned with the 5 key drivers of satisfaction e.g. Delivery, Timeliness, Information, Professionalism and Staff Attitude

• The standard will provide a framework for rigorous measurement of customer satisfaction

• The standard will provide a rigorous external validation

• The standard will act as a spur for continuous improvement and improved customer service

If you would like more information on the Customer Service Excellence Standard and how it can provide specific benefits and improvements to your business, please contact a member of the EMQC team on 01332 291871.