The matrix Standard
The matrix Standard is a unique, national quality framework that is applicable to any organisation delivering IAG (information, advice and guidance) in the context of learning and work, whether internally or externally. For in-depth information on the Standard please visit www.matrixstandard.com.
You may also want to download the matrix ‘Getting Started’ pack, available here. This pack contains a copy of the Standard, a guidance document, commitment request form, booking form, and other useful files. To apply for an assessment please complete a booking form and send it in to us at matrix@emqc.co.uk.
The matrix Standard consists of 4 criteria known as elements that relate to some of your key business processes and will help your organisation to maintain high standards and continuously improve your services.
It is designed to be entirely flexible so that it can add value from day one, whatever your business, and it doesn’t require you to do anything which does not enhance your everyday activities.
The matrix Standard is an outcome based Standard and it will look at how you are demonstrating quality through three sources of typical evidence:
- TELL: Includes interviews, meetings and informal discussion with a number of people;
- SHOW: Includes looking at policies, processes, records and survey results;
- SEE: Includes observation of the premises, activities, displayed materials, interactions.
There are many benefits of working with the matrix Standard, most importantly around:
- Planning
- Resources
- Information
- Marketing
- Feedback
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Click here for commitment request form
