Customer Service Excellence Standard - Getting Started

Please click here to download a number of useful files for the Customer Service Excellence Standard, including booking form, a copy of the Standard, numerous guidance documents, and more.

Click here to take the free online self assessment tool. The tool, designed by the Cabinet Office, will help identify your areas of strength and areas for development..

Click here to view case studies to see how some organisations have used the standard to support their levels of Customer Service.

To book your assessment, please complete our booking form, available here, and send it in to us at info@emqc.co.uk.

More information…

Please contact our specialist team on 0845 304 8600, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or click on the following link to our introduction leaflet – Meeting the Standard

A full list of the support documents can be found here. www.cse.cabinetoffice.gov.uk

The review of the previous Charter Mark standard can be viewed on www.cabinetoffice.gov.uk/chartermark